The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

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Artikelnummer: 9780071548335 Categorie: Tags: ,

Beschrijving

When it comes to quality, style, and service, The Ritz-Carlton Hotel Company has set the gold standard for delivering the highest level of customer experience. This book features the five key principles behind The Ritz-Carlton Hotel Company’s success and customer service innovations. It is intended for executives and managers at all levels.

Aanvullende informatie

Verschijningsvorm

Hardcover
Auteur

Joseph Michelli
NUR Code

780
NUR Naam

Economie en bedrijf algemeen
Verschijningsdatum

01-01-2008
Paginas

304
Uitgever

Van Ditmar Boekenimport B.V.
Imprint

McGraw-Hill Education – Europe
Taal

Engels

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